FAQ

DESIGN

All of our products are designed in Montreal by the artist and founder of our brand Patricia. The prints are also made locally, thanks to our wonderful suppliers specialized in screen printing.
We manufacture our products locally as well as internationally. Our small team is continuously working in order to find solutions that respect our mission as well as offering you the best quality products possible.
For our products manufactured internationally, we ALWAYS make sure to work with ethical manufacturers. We always do all the research and put all the efforts necessary to only work with that type of manufacturer, it’s something that is really important to us and we won’t be making any compromise on that front!
We write the place of manufacture of each item in their respective description box.

MAKERS

We work with makers both locally and internationally. We make sure to review different aspects carefully before deciding to work with any international provider, such as production licenses and working conditions in factories
We always build a long term partnership with all of our providers, both local and international, to ensure that we have the same values and to respect our mission.

ENVIRONMENT

For La Pimbêche, caring for the environment is always at the top of our priorities. Internally we always make sure to put forward all the necessary efforts in order to implement ecological practices to reduce waste.
It is also important for us to be authentic and open in our communication to avoid greenwashing. At the moment, only our tote bags are made from recycled materials. Our denim jackets are also vintage and we make sure to ship your orders in 100% compostable packaging.
Despite all those efforts, we are not able to have an eco-responsible certification at the moment or to communicate further practices. Although it is something we are working on continuously, as it is important for us to be able to offer products and services that are environment friendly.

LANGUAGE

For La Pimbêche, we always want to promote love, diversity and inclusivity through everything that we do and language is also an important part of it ! It’s in order to celebrate the beautiful linguistic diversity that we have here in Quebec and Canada, that we use both French and English in our communication as well as our designs.
Our dream is to have our messages travel from one person to another on a global level, in order for them to touch as many people as possible and to have a positive impact on the society we live in. To do so, it is then fundamental for us to make our messages as inclusive as possible in their content but also by using different languages.

FEMINISM

La Pimbêche always speaks forward about intersectional feminism, which is a type of feminism that promotes solidarity by recognizing the plurality of realities for women here and abroad, as well as the differences experienced by each community in regards to economical, cultural, political aspects and much more.
We want to be part of the solution and actively contribute to a better world by bringing forward avenues of reflection, discussing and reflecting together, in order to be part of the discussion on intersectional feminism.
La Pimbêche is continuously promoting values of solidarity, gender equality, diversity, love and inclusion. For us, feminism is also about giving back to our community by collaborating with other fierce women to combine our forces and lift each other up.
We strongly believe that it is through solidarity that we can grow and move towards a more inclusive and loving community. Which is why we not only want to be part of the discussion regarding social issues but also bring forward concrete actions that can make a difference.

INCLUSIVITY

Inclusivity in the sizes we offer is something that is so important to us at La Pimbêche.Our beautiful community being very diverse, it is our priority to be able to offer each and single one of you as many options as possible. We are working very hard in partnership with our manufacturers in order to ensure that.
With the COVID-19 pandemic and the supply chain shortage, our small business was put in a difficult situation in regards to sizing availability. When there’s a shortage at one of our suppliers it directly affects our stock and the sizes we are able to offer.
We are constantly working towards solutions in order to offer you guys the best selection possible in terms of sizing. It’s part of our core values to always be inclusive and celebrate gender and body diversity. All our products are unisexe and our sizing charts go from S to 3XL.
Body and cultural diversity is always present in our campaigns through the choice of our wonderful models.

MAINTENANCE

It’s important for us that you enjoy your clothes for as long as possible. Here are our suggestions to take care of your amazing clothing pieces from La Pimbêche:
T-shirt: Cold wash on delicate cycle, ideally with other coton items and similar colors.
Sweatshirt: Machine wash those pieces with moderation inside out with cold water on a delicate cycle. DO NOT put it in the dryer.
For all our products, it is strongly recommended to hang it to dry and not to iron the printed design.
To know more about our pro tips check out our maintenance guide on our blog.

PAYMENT

We accept Visa, Mastercard, American Express and Discover. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

STORE CREDIT & GIFT CARDS

Of course, you can also use store credit or a gift card. Each gift card carries a gift code you can easily enter when completing checkout. 

RETURN POLICY

You can find our return policy here

CURRENCY

While you can choose your local currency with the currency selector at the top of La Pimbêche website, all items are priced and charged in Canadian dollars at checkout. We recommend contacting your bank to find out their current currency exchange rate and their currency policy.

SHIPPING & DELIVERY

How much is shipping? La Pimbêche offers standard shipping on all orders under $‌40 and free shipping fee on all orders over $‌80 with the promo code FREESHIP. Shipping with tracking number will be provided for every order over $40. If you just can’t wait for your new items, select the expedited shipping option for a standard charge based on your location and order weight. Orders typically ship out in 1-3 business days. Orders placed with overnight shipping must be submitted by 11am EST to ship out the same day. Shipping charges on expedited orders are not refundable. At this time we do not offer free pre-paid return shipping.

SHIPPING DELAYS

We do our best to ensure the timely delivery of all orders. When the order is shipped as standard (ground or international) shipping options, please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Tracking number will be provided when your order ships out and is over $40, you will receive an email alert from us with the tracking number of your package. Simply click the link to track your package.

DUTIES AND TAXES

Select international countries (out of Canada) may require customers to pay additional duties & taxes charge on orders entering their country upon delivery. La Pimbêche is not able to refund duties, including returned items.