PAYMENT

We accept Visa, Mastercard, American Express and Discover. Note, cards issued by local banks which do not carry one of the below logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

STORE CREDIT & GIFT CARDS

Of course, you can also use store credit or a gift card. Each gift card carries a gift code you can easily enter when completing checkout. 

RETURN POLICY

You can find our return policy here

CURRENCY

While you can choose your local currency with the currency selector at the top of La Pimbêche website, all items are priced and charged in Canadian dollars at checkout. We recommend contacting your bank to find out their current currency exchange rate and their currency policy.

SHIPPING & DELIVERY

How much is shipping? La Pimbêche offers standard shipping on all orders under $‌40 and free shipping fee on all orders over $‌75 with the promo code FREESHIP. Shipping with tracking number will be provided for every order over $40. If you just can’t wait for your new items, select the expedited shipping option for a standard charge based on your location and order weight. Orders typically ship out in 1-3 business days. Orders placed with overnight shipping must be submitted by 11am EST to ship out the same day. Shipping charges on expedited orders are not refundable. At this time we do not offer free pre-paid return shipping.

SHIPPING DELAYS

We do our best to ensure the timely delivery of all orders. When the order is shipped as standard (ground or international) shipping options, please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Tracking number will be provided when your order ships out and is over $40, you will receive an email alert from us with the tracking number of your package. Simply click the link to track your package.

DUTIES AND TAXES

Select international countries (out of Canada) may require customers to pay additional duties & taxes charge on orders entering their country upon delivery. La Pimbêche is not able to refund duties, including returned items. 

CONTACT US

You can reach us anytime for website issues, item questions, order issues, etc. at info@lapimbeche.com. For other matters such as press, collab, etc please all contact info@lapimbeche.com. Please note that we answer emails during business hours only - 10 AM to 5 PM EST on weekdays.