SHIPPING & DELIVERY
La Pimbêche offers standard shipping on all orders under $40 and free shipping fee on all orders over $90 with the promo code FREESHIP. Shipping with tracking number will be provided for every order over $20. If you just can’t wait for your new items, select the expedited shipping option for a standard charge based on your location and order weight. Orders typically ship out in 1-3 business days. Orders placed with overnight shipping must be submitted by 11am EST to ship out the same day. Shipping charges on expedited orders are not refundable. At this time we do not offer free pre-paid return shipping.
INCORRECT SHIPPING ADDRESS
Customers are responsible to enter their correct shipping address. La Pimbêche is not responsible to refund or reship an order if the address was incorrect on the order. However, if the incorrect address is flagged by email to firstname.lastname@example.org with in 12h the order conformation, La Pimbêche team will be happy to change the shipping address manually.
We do our best to ensure the timely delivery of all orders. When the order is shipped as standard (ground or international) shipping options, please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking number will be provided when your order ships out and is over $40, you will receive an email alert from us with the tracking number of your package. Simply click the link to track your package.
DUTIES AND TAXES
Select international countries (out of Canada) may require customers to pay additional duties & taxes charge on orders entering their country upon delivery. La Pimbêche is not able to refund duties, including returned items.